RETURN AND EXCHANGE POLICY

SHIPPING & RETURNS

Nubo Baby, founded to ensure comfort, elegance and well-being, aims to provide unconditional customer satisfaction. Shipping is free on all your domestic orders within Turkiye. All shipments will be sent through YURTICI Cargo.

Shipping:

Your domestic orders will be sent to your registered delivery address within 3 working days. Please note that orders placed on Friday, Saturday or Sunday will be shipped on Monday.

Please check your shipping address before placing your order.

Free Returns:

If you want to return the product you purchased, within 14 days as of the delivery date of the product please contact us at hello@nubobaby.com to create a return request. Afterwards, you can return your product free of charge from any YURTICI Cargo branch. Please note that the shipping cost of returns sent from other cargo companies rather than YURTICI Cargo, belongs to our customers. Once you create a return request, our team will contact you to discuss the reason of your return.

RETURN POLICY

Return Right Within 14 Days:

You can return the products you purchased within 14 days from the date you receive the order by creating a return request. In order to return the products, they must comply with the return conditions. Returns of the products whose original packaging is damaged, used and cannot be purchased by another customer will not be accepted.

Non-Returnable Items:

Please note that personalized and hygienic items cannot be returned.

International Shipping:

We do not offer international shipping at the moment. Stay tunned for updates regarding international shipping.

If you have any questions please contact us at hello@nubobaby.com

 Exchanging:

Size exchanges are possible within 14 days as of delivery date of the product. If you want to change the size of the product you purchased from Nubobaby.com, you can contact us at hello@nubobaby.com and submit your new size request. Please send the product to us via YURTICI Cargo after we confirm your size exchange. Size exchanges can be made online, however style exchanges are not available at the moment.

“We have received your return” Notification:

You will be notified by e-mail when we receive your return.

Refunds:

If the products you return comply with the return conditions, the refund process will be completed within 3 working days and sent to your bank. The refunded amount will be reflected on your card within approximately 1-3 working days. This process may take longer depending on your bank. Refunds of installment payments are made in installments as per bank processes. You can follow the refund process by contacting your bank.

Return & Warehouse Address:

Kısıklı Mahallesi Hanımseti Sokak No: 33/B Üsküdar/İstanbul/Turkiye

Warehouse Contact Number: 0216 201 10 01

YURTICI Cargo Shipping & Return Code: 1153991400